Shipping

Pick up:

We also offer a pick up option upon request while we get our physical store up and running, please contact admin@greenhousehydroponics.com.au or call 0457 219 269 for further details on pick up location, and payment options.

Discrete shipping:

We are offering a direct shipping option from our store to our selected Sydney metro areas. This is different to the other forms of “discrete shipping” which simply conceals your package with black wrapping. We offer our own delivery service and are happy to deliver to your door or place of your choosing. Please note that we reserve the right to cancel all deliveries with a full refund if any illegal activities are involved. This is a drop only service and all products must be paid for in full prior to delivery.

Free shipping:

We are currently offering free shipping with the following terms:

1. A minimum shopping cart total of $500.
2. Excludes bulky items, in general this means over 10kg dead weight and 10kg cubic weight.
3. Excludes some regional areas Western Australia,Tasmania and the Northern Territory. Determine if your address is eligible in the Shopping Cart shipping quote. Free Shipping will not appear if the delivery postcode is outside of the Free Shipping area, or if your items are too bulky or heavy.
4. Excludes eBay purchases
5. Shipped with ATL – authority to leave using our choice of post or courier. Please specify a safe place to leave the delivery at your address during checkout.

Courier delivery:

1. All Parcels are marked authority to leave unless of high value or requested signature on delivery
2. In the case that your location is not serviced by these couriers, we will use another service (including Australia Post) that delivers to your location.
3. In some cases, including small towns, the delivery will go to their nearest depot or a designated collection point in the closest town.
4. Note: You must supply a street address for courier delivery. We will request your street address (and any additional shipping cost) if a PO Box is provided with the courier delivery option.

Australia Post delivery:

All Parcels are marked authority to leave unless of high value or requested signature on delivery

1. Parcels may require signature on delivery if requested or if high value(or at pickup if delivery is missed).
2. Deliveries to PO boxes require Australia Post shipping.
3. Australia Post shipping is available for items up to 100cm long.
4. We may request your approval to change the shipping method if the item does not meet Australia Post shipping requirements.

Same day shipping:

All stocked items purchased in the online store before 10am EST on weekdays are sent on the same day. In rare cases, couriers do not make their set pickup time and dispatch may be delayed until the following day.

Damage to products during shipping:

In the case you have received your goods damaged you must take photos of the damaged item and damaged box/wrapper and contact us immediately;

Claims for damage during shipping must be made within 7 days of receiving your delivery.